Terms of use

The terms and conditions of use were updated on 20.02.2025

1.1. The present terms and conditions shall regulate legal relations between the Teksapoiss OÜ, code of register 10791379, Järveotsa tee 50c, Tallinn (the Company), and person who has made a purchase (the Client) of branded goods and accessories.
1.2. Apart from the present terms and conditions, any legal relations, arising from marketing of goods via the e-shop, shall be also governed by the laws of the Estonian Republic.
1.3. The Company may alter the conditions of the e-shop use as well as the prices of goods and services. Such notifications about alterations are published in the e-shop environment. The conditions and prices as in effect when making the deal shall apply.
1.4. Product selection, prices and discounts may vary from the range of products, prices and discounts in the Company retail shops.

2.1. The prices of products are displayed on the product pagein euros and include the value-added tax 22% in effect in the Estonian Republic.
2.2. Delivery cost shall be added to the cost of product for delivery according to a way of delivery selected by the Client when making order. Way of delivery and delivery cost are subject to calculation in the shopping cart.
2.3. Where a discount code is available, discount is calculated in the shopping cart after such code has been inserted in the shopping cart.

3.1. The Client shall add goods to the shopping cart after selecting a product, and, if necessary, a size on the product page, clicking on "Add to the shopping cart".
3.2. You may change a number of products in the shopping cart or remove products from the cart before paying for goods.
3.3. For making order in the shopping cart, you should fill in the required fields, select a payment mode and click on the "Safe payment".
3.4. Order is deemed to be completed after clicking on the "Safe payment" button.
3.5. The Company shall send confirmation of order to the Client's e-mail.
3.6. In the event when product ordered by the Client is missing the Company cancels such order. Order may be cancelled either partially or fully. The Client shall be immediately notified of a cancelled order. In case of partial cancellation of order the Company may ask the Client about his/her wish concerning the remaining part of order - whether to deliver it or to cancel as well.

4.1. The Client shall make 100% prepayment for online purchases (made in the e-shop).
4.2. Orders can be paid for by payment cards (Visa, MasterCard), via links of the Estonian banks (Swedbank, SEB, Nordea, Danske, Krediidipank, LHV Pank), links of the Latvian banks (Swedbank, SEB), links of the Lithuanian banks, links of banks in Finland.
4.3. Our payment partner is Montonio. All payments are processed securely and in accordance with applicable data protection and privacy laws. 

4.4. Upon submission of order and payment for goods, order confirmation is sent to the Client e-mail. When dispatch is delivered outward the EU, customs declaration shall be also added (the UPU - CN22 form).

5.1. The e-shop ships goods to all countries - members of the European Union, and, also, to Russia, Belorussia and Ukraine. Except for Estonia, Latvia, Lithuania, Finland, the client should contact the e-shop by e-mail (eshop@levi.ee) or by the telephone (+372 7151661) to agree a delivery mode.
5.2. The Client may select from different modes of delivering Goods. Delivery of Goods depends on a postal service selected by the Client.
5.3. Goods are delivered to the Client through services offered by Omniva (AS Eesti Post), SmartPosti and Venipak.

• Clients may order dispatch to post terminal of their choice in Estonia, Latvia, Lithuania.
• Clients may order dispatch to post office of their choice in Estonia, Latvia, Lithuania.
• Clients may order goods to be delivered by courier to the selected address.
• Clients may order dispatch to post terminal of their choice to Itella SmartPost in Finland.

5.4. Estonian internal transport from 50 euros free of charge, except for a courier. Outside Estonia for the selected transport price list.
5.5. The Trader will complete the orders, incl. hand over to the post office for dispatch within three working days from the confirmation of the order at the latest. The arrival of the product to the Client depends on the postal service. The indicative arrival times are:

• Estonia: 1-3 working days
• Latvia, Lithuania: 2-5 working days
• Finland: 3-5 working days with Posti, 1-2 weeks with standard parcel
• The rest of the European Union: 1-2 weeks
• Belarus, Ukraine: 1,5-2 weeks
• Russia: 1,5-4 weeks
• The customer has the right to withdraw from the transaction without giving a reason within 14 calendar days by sending an email to [Sender Email]. The email can be a response to the order confirmation or a free-form letter expressing the desire to return/exchange the product.

6.1. The Client has a right to cancel purchase without giving any reason during 14 calendar days  by sending an email eshop@levis.ee.The email can be a response to the order confirmation or a free-form letter expressing the desire to return/exchange the product.

6.2. The Company confirms receipt of application for cancellation by sending notification to the Client.
6.3. The Client undertakes to return goods within 14 calendar days from submission of application for cancellation. Cancellation term is considered to be a day when the Client or a person appointed by him, other than carrier of goods, received goods into possession. In the event, when order consists of more than one dispatch, cancellation term is considered to be a day of delivery of the last dispatch to the Client.
6.4. In case of cancellation, the Company shall return to the Client the amounts paid, incl. payment for delivery, by transfer of refund to the Client’s bank account not later than within 14 days after delivery of goods to the Company or receipt of cancellation evidence submitted by the Client. The Company has a right to postpone a refund until the Client returns goods, or submits evidence of handing returned goods over to a post office. When using the right of cancellation, the Client shall bear all direct expenses in respect with return of goods.
6.5. In the event, when the Client wishes to exchange, mend or replace Goods, the Client should fill in a return form, enclosed to goods and bill. In case of exchange or replacement of Goods, the Client shall bear all direct expenses in respect with return of goods, except for a case when returned goods fail to conform with the order.
6.6. A pre-condition of return and exchange of product is a product which was never used, which has all labels and other documents, including a bill issued to the Client.
6.7. Out of hygiene considerations, the right of return shall not be applicable to linen and swimsuits taken out of their packing.
6.8. The Client may exchange goods within 14 days after their receipt if the size failed to match. 
6.9 If a product returned to the Company cannot be exchanged where a size necessary to the Client is missing, the Company shall contact the Client.

7.1. The Company is liable for non-conformity and defects of product within 2 years from acceptance of goods by the Client.
7.2. Where non-conformity or product defects have been detected, the Client obligates to notify the Company immediately though not later than in 2 months from a day when he learned about such non-conformity, by sending the relevant information on the e-mail address eshop@levis.ee, or in writing on the address Teksapoiss OÜ - Järveotsa tee 50c, 13520 Tallinn.
7.3. In the event of nonconformable or defective product, the Client may demand from the Company to perform the liability, cancel the contract, and claim for compensation of damage, cost reduction, and, in case of delay with performance of financial liability, to claim for penalty.
7.4. In the event of nonconformable or defective product the Client may first demand to mend it for free or replace with the conformable and flawless, or return such product at the expense of the Company. The Client may demand to reduce selling cost of product or cancel the contract and claim for amounts paid for a product if:

• The Company is not able to mend or replace product
• Mending or replacing of product is impossible
• The Company failed to remedy a defect of product within the reasonable time
• The Client is exposed to unreasonable inconvenience

7.5. In the event, when nonconformable product is returned, the Client shall be compensated the amount paid for a product, including transport expenses, on the bank account, indicated by the Client, not later than in 14 days. The Company may postpone return of the amounts paid until the Client returns goods or submits evidence of handing returned goods over to a post office.
7.6. The Company shall not compensate expenses incurred by the Client in the event of nonconformable or defective product, and shall not be liable thereof if:

• Price of product decreased /product was damaged through a fault of the Client
• Defects occurred as a result of misuse of a product, incl. noncompliance with maintenance guide
• Price of product decreased as a result of natural wear during its normal use

7.7. In the event, if discrepancy occurs between the Client and the Company relating to defects of a product, the Client may apply to the Company with pretension, indicating in the complaint, submitted in a written or reproducible in writing form (e-mail), his/her name and contact information, date of complaint, defect of a product and required solution. The Company shall respond to the Client complaint in a written or reproducible in writing form (e-mail) within 15 days.
7.8. In the event, where the Client and the Company fail to achieve agreement and the price of a product at issue makes 30 euro at least, the Client may appeal for out-of-court settlement to the Consumer Disputes Committee of the Estonian Consumer Protection Board, and within the bounds of the European Union, for settlement of disputes, based on the use of the Internet, to the environment Online Dispute Resolution on the address http://ec.europa.eu/odr. Complaint handling in the Consumer Disputes Committee is free for the parties. When disputes are subject to be settled in Estonia within the Estonian Consumer Protection Board, the laws of the Estonian Republic shall apply.
7.9. Where the parties fail to agree with decision of the Committee, they may file a claim with the county court in the place of the Company domicile.

8.1. Information about the Clients and their orders, kept in the environment of the e-shop, is deemed to be confidential. The Company shall not disclose information, that came to his knowledge, to the third parties.
8.2. Data transfer between the Client and banks and card payment centres is encrypted, which guarantees security of personal information and banking requisites of the Client. The Company has no access to the confidential banking requisites and the Client card details.
8.3. Personal information, submitted by the Client to the Company when purchase is made, are protected and handled in compliance with the requirements of the Data Protection Act. Personal information is collected and handled with the following purposes: for purchase analyses and summarising, making offers to the Clients, and surveys of the Client satisfaction.
8.4. The Client personal information is handled by the Teksapoiss OÜ (code of register 10791379, Järveotsa tee 50c, 13520 Tallinn).
8.5. The Teksapoiss OÜ may authorize other legal entities (authorised person for handling) to handle personal information provided, that with such authorised person a contract has been concluded, in compliance with which the authorised handling personundertakes to keep handled confidential personal data and guarantee personal data protection in compliance with the law.
8.6. The Teksapoiss OÜ shall open to the Client access to a list of the relevant legal entities, on the ground of request, submitted in writing on the address: Teksapoiss OÜ Järveotsa tee 50c, 13520 Tallinn, or digitally signed, on the address: eshop@levis.ee.